Refund policy
At Sentella, we value your trust and aim to provide high-quality products. Please review our return and refund policy carefully.
Returns
Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
To be eligible for a return:
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You must contact us within 48 hours of receiving your order
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The product must be unused, unopened, and in its original packaging
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Proof of purchase (order number/receipt) is required
Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns or refunds for:
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Opened or used beauty, skincare, or hair care products
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Products damaged due to customer misuse
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Sale or promotional items
Refunds
Once your return request is approved:
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The product will be inspected
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method or as store credit, depending on the situation
Exchanges
Exchanges are available only for damaged or incorrect items, subject to stock availability.
Shipping Charges
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Shipping fees are non-refundable
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Return shipping costs are the customer’s responsibility unless the error was from our side
How to Request a Return or Refund
Please email us at:
Include:
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Order number
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Clear photos or videos showing the issue
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Brief explanation of the problem
Policy Changes
Sentella reserves the right to update this policy at any time without prior notice.